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Degraded
Carrier real-time rates timeouts
Aug 12, 2025 at 4:00pm UTC
Affected services
Rates API
Resolved
Aug 12, 2025 at 5:05pm UTC
This incident has been resolved
Affected services
Rates API
Updated
Aug 12, 2025 at 4:36pm UTC
A fix has been implemented on our Carriers API provider's side and we are monitoring the results.
Affected services
Rates API
Updated
Aug 12, 2025 at 4:15pm UTC
The issue has been identified and a fix is being implemented on our Carrier API provider's end
Affected services
Rates API
Created
Aug 12, 2025 at 4:00pm UTC
We are currently experiencing carrier real-time rates timeouts affected by the incident on our Carrier API provider's side (ShipEngine / ShipStation) - https://status.shipengine.com/incidents/q66vxd4sp644
Affected services
Rates API